AXA Thailand Health Insurance Review 2021

AXA Thailand Health Insurance Review 2021 – that will be the topic of today’s article.

Before introducing this article, if you are interested in our core services which are expat financial, insurance and mortgages, you can contact me here

The best time to consider your financial situation is when you are moving to a new country.


AXA Thailand General Insurance was founded in July 1998. The company strives to support its clients in achieving stability and prosperity by providing a full range of services in retail (auto, home, travel, accidents), healthcare (individual and group), and commercial. (Property, Construction, Shipping, Responsibility). They mainly act for the progress of humanity, protecting what is important.

The company’s head office is located in Bangkok and they have 17 branches outside the country; Chiang Rai, Chiang Mai, Phitsanulok, Nakhon Sawan, Udon Thani, Ubon Ratchathani, Khon Kaen, Nakhon Ratchasima, Chonburi, Pattaya, Rayong, Chanthaburi, Huahin, Surat Thani, Hatyay, Phuket and Nakhon Pathom.

The AXA Group is a global leader in insurance and asset management with 153,000 employees serving 105 million customers in 54 countries. In 2020, revenues under IFRS were 96.7 billion euros, and the underlying profit was 4.3 billion euros. As of December 31, 2020, AXA has assets under management of € 1,032 billion.

AXA Thailand Health Insurance Review

Why to choose AXA?

Six reasons to choose AXA:

1. Second opinion service

If you’re just not entirely sure, you can get an independent second opinion from the world’s leading experts. It is included in all the plans.

2. Evacuation and repatriation as standard

If you cannot get the help you need on the spot, the AXA team will make sure you are where you need to be – and come home again.

3. Services of a virtual doctor

You can speak with an experienced doctor via video consultation or by phone from anywhere in the world – day or night.

4. Additional support if you have been diagnosed with cancer

A dedicated case manager who will oversee your case and make sure everything goes smoothly.

5. Experienced 24/7 personal support

The company’s caring multilingual team will always remember that you are a person, not a case number.

6. AXA strives to get your money back promptly

Almost 80% of claims are paid within 48 hours if the company has all the information they need.

Let’s now review the health insurance of the company, what they can offer you and how are they working.

Health and medical Insurance

AXA Thailand Health Insurance Review 2021

With the AXA health insurance plans, you can get treatment at any hospital in Thailand. You will be able to use our network of AXA Select hospitals where they can pay for your costs. The AXA network includes hospitals popular with expats such as Samitivey Hospitals in Bangkok, as well as a wide range of healthcare facilities in the rest of Thailand, operated by the Bangkok Hospital Group.

Or, if you would prefer to visit a hospital outside of the network, just let them know and the team can talk to the hospital to see if they can pay them directly or if they can refund your money.

If you are unable to get the emergency medical care you need on the spot, they will arrange an evacuation for you to the nearest medical facility – whether it is a short car ride or an international flight. And then, when you are ready, they will refund you.

Since costs range from € 25,000 to € 180,000 depending on your destination, it’s good to know if you need it, they will cover the costs, no matter which level of coverage you choose.

Hospitals in Thailand offer a very good level of service and people come for treatment from all over the world. As in other countries, there are both private and public hospitals. Thai public hospitals often have long waiting times and treatment does not always meet the expatriates’ expectations.

Many expats prefer to use private hospitals with shorter waiting times and an international standard of medical care. And with the AXA health plans, they will pay for any treatment your plan covers, be it public or private.

Having started a new life in Thailand and enjoying exploring this beautiful country, you don’t have to worry about your health insurance. You can feel secure in the knowledge that there is support from one of the world’s largest insurance companies near you. AXA has been taking care of expat health insurance for over 50 years and the team of experts is ready to help you 24 hours a day, 7 days a week.

They offer five different levels of protection to help you find the right international private health insurance to suit your needs and budget.

With any of the company’s coverage levels, you will have access to private healthcare anywhere in the world, including access to their select network of AXA Hospitals, where they can pay your treatment costs directly for you.

This is in contrast to travel insurance, which usually offers short-term coverage for emergency medical care and non-medical benefits such as lost baggage or cancellation insurance. If you need both, they can do that too.

AXA online doctor service

AXA Thailand Health Insurance Review 2021

With AXA you can talk to your doctor via video or phone – from anywhere in the world. Need to talk to your doctor but don’t speak the local language? Or are you just struggling to find time for this meeting in your busy schedule?

When you live or work abroad, accessing health care is not always easy. But with the AXA new online doctor service, now available through their international health plans, you can speak to an experienced, internationally qualified doctor at your convenience and location. Below are some of the features of the service.

1. Talk to your doctor in your own language

You can always speak with your doctor in English, Spanish and Chinese. And if you don’t speak these languages, don’t worry, there can always be a solution, just ask when you arrange a callback or video consultation and the team will do their best to help.

2. Convenient video or phone meetings, 24/7

Making an appointment is easy: just call or use the app to request a call back or schedule a video consultation. And don’t worry if it’s after hours or in the middle of the night, you can ask your doctor to call you back 24/7. Or for a video consultation from 08.00 to 00.00 GMT from Monday to Friday.

3. Everything from diagnostics to referral to specialists

All doctors have extensive experience and international qualifications. They can diagnose problems that you or your family may have and recommend the best next steps. They can also arrange for referrals to specialists, write e-prescriptions in many locations and even help you navigate your local health care system.

4. Wherever you are

Whether you live or work abroad, come back to your home country or are vacationing with your family, you will always have an experienced doctor at your fingertips.

5. Clear and consistent advice you can trust

Take time to fully explain your concerns without rushing to your appointment. You can have a 30 minute phone or video consultation to really explain the problem and get the best advice to help you get better.

6. Available for the whole family

Anyone in your plan will have access to a doctor by phone or online. Therefore, if your child is feeling unwell in the middle of the night, you can call on their behalf and talk to the doctor in a matter of hours.

AXA short term international health insurance

Whether you are traveling the world, taking the opportunity to work abroad for several months, or maybe moving abroad but you have not decided how long you will be away, if you are looking for cover for less than 12 months you You can have the same coverage as Standard Annual Coverage in less time. The benefits of the short term insurance are:

  • Choose any time frame from 3 to 11 months and pay only for the coverage you need.
  • This means you don’t need to spend money on an annual policy if you don’t need to use it all year long.

With the short-term plan, you get exactly the same coverage, support, and expert customer service around the world as you get with their annual standard coverage.

With large bills covered, as well as comprehensive cancer treatment and emergency care, your health is in safe hands while you are away.

You can also improve your plan for extra confidence. The addition of outpatient coverage means that it will also include scheduled check-ups, tests, and doctor visits. And if you think you can fit in an extra trip, the travel insurance will cover your lost baggage or flight delays, whether you’re on a business trip or on vacation.

You will have coverage for the entire territory of your choice, including the US or excluding the US, and for emergencies everywhere if you need to go to the hospital for a day or more, even if you choose to exclude the US. This means that wherever you are, you can quickly access expert help.

And in the event of an emergency and you cannot get the treatment you need on the spot, the AXA team will make sure you are where you need to be – and come home again.

Unlike travel insurance, a short-term international health insurance plan will cover your general health as well as emergencies. This means you get insurance coverage if you need to have a scan or a broken tooth – you don’t have to wait until you get home to get the treatment you need.

The AXA support team is also available 24/7, so there is always someone to talk to in your language. They have the knowledge to help you navigate your local health care system or help you with your requirement.

AXA travel and health insurance

AXA Thailand Health Insurance Review 2021

By definition, travel insurance offers accident or accident protection when you are abroad, usually for a short time. For most providers, this includes a small amount of health insurance.

But if you’ve already taken care of your health care with AXA Global Health Plans, then you can make your life easier by simply adding travel coverage to your policy. You will have one combined travel and health insurance plan for each person, and you will not pay twice as much for any medical benefits.

This optional upgrade offers coverage for lost baggage or cancellation. So, whether it’s a beach holiday with your family or a business trip, the AXA international travel health insurance means you’ll have the peace of mind to make the most of your time abroad.

With the international travel plan you can:

1. Have one policy that’s easy to manage

Keep track of your travel and health insurance without being confused with multiple policy numbers or paperwork. This is especially useful if you cover other people as well – be it your family or your employees.

2. Use the same contact details

If you need to get in touch, the team can help with both travel and health. This means you have one less set of details to remember.

3. Make sure you don’t pay twice

This travel plan does not include any of the medical benefits already covered by your global health plan. That way, you won’t be paying for what you already have cover for.

4. Know that you are covered

From lost luggage to emergency medical care insurance, you can make the most of your time abroad. You can rest assured that they will be there when you need insurance.

AXA international health insurance for businesses and groups

The company helps people working around the world stay healthy and receive the best care when they need it – wherever they go. Simple, reliable, safe. This is what they do every day.

They are the global healthcare professional, one of the world’s leading insurance companies – many companies and groups have relied on to support and protect what matters to them for over 55 years.

The company makes it easy to get international health insurance to suit your company’s needs – just let them know how many people you need to cover.

You trust your employees to take care of your business: they trust that you will support them while they do it, no matter where the work takes them. And this is where international health insurance suits you.

Your people are eager to succeed in their mission — they want to show you how much they can accomplish. To operate at maximum efficiency, they need to know that they have the best support: they can count on medical treatment and advice when they need it.

With AXA Select’s medical network in nearly 150 countries and more than 1.4 million recognized healthcare providers worldwide, your employees around the world will have all the support they need to stay in good health in the first place and have easy access. to health care the moment they need it no matter where they are.

Healthcare is one of the benefits that employees value most. Thus, a reputable global health insurance plan can give your employees the confidence to pursue their careers with you, as well as lure the best new talent.

The AXA dedicated account management team can help with everything from advice on setting up your plan to day-to-day management. If you care about more assigned employees, the company will support you with stakeholder presentations and detailed information on how your employees are using your plan. And when your employees need help, the friendly team will provide them with the assistance they need.

The business health insurance includes three different plans:

Coverage from 1 to 49 employees

Choose a simple plan that works for everyone. There are five levels of cover, plus improvements to further strengthen the cover.

With this business health insurance plan you will have the following benefits:

1. Choose a case by size

You can easily customize your plan with different coverage levels for different employees or for different countries.

2. Here to support you

Your personal account manager will be on hand to help you get your plan up and running, and answer any questions you may have.

3. Let’s do some research

Wherever your employees are located, they can use their global knowledge and local experience to help you create a plan that best suits your needs.

4. Doctor in your pocket

Provide your employees with unlimited telephone and video consultations with an internationally trained doctor who speaks their language, at a convenient time and place for them. No more time wasted in the doctor’s office.

5. More than a privilege

International health insurance is a guarantee that employees value and are looking for an employer. Thus, a good cover can help you retain your best talents and instill in them the confidence and support they want to do for their global careers.

Coverage from 50 to 149 employees

Wherever your employees are located, you can protect their health every day with the AXA personalized business plan with additional features to help you control costs.

This plan has its benefits:

1. Flexible health insurance plan that suits your needs

They can help you create a flexible, global health insurance plan that perfectly suits the needs of your employees and your budget.

2. Benefits for the temptation of talent

International Health Insurance is a vital guarantee that people want when they think about taking on a new challenge abroad. Invest in a quality plan and it will pay off in helping you develop and retain your company’s top talent.

3. Here to help

The AXA seasoned global experts stand ready to support you and your team. They will help you plan and manage your plan, and will be available to support your staff around the clock if they need any help.

4. Thoroughly researched for regulatory compliance

They draw on the global knowledge and local expertise to provide you with a solution that meets local health regulations. They also monitor changes in health care laws to ensure that your plan continues to meet your needs.

5. Flexible options for your budget

When you take care of a large number of international employees, you need more than a one-stop solution. Their international health insurance plans are designed to be flexible yet simple, with four levels of coverage and many additional options to customize your coverage and help control costs.

Coverage for over 150 employees

The team has the knowledge and experience to help you create a personalized global health benefit package that suits your needs, no matter how complex your business is.

Individual packages of medical benefits for 150+ employees are simple, reliable, economical way to get health insurance. A comprehensive, international health benefits package helps your employees gain the confidence and support they need to pursue careers globally. The AXA team takes care of all the details: working closely with you to create a smart tailor-made package that adapts to your business.

As AXA’s global healthcare professionals, we are uniquely placed to leverage our worldwide expertise to support your business requirements:

  • They can use the resources of AXA or negotiate insurance with other insurers, which gives them the flexibility to offer the right solutions to the clients.
  • They work closely with partners in Thailand to stay on top of evolving healthcare requirements so that your plan stays the most suitable for your needs.
  • You and your employees will receive the same consistent service from their multilingual team, no matter where they are at the time of the call.

Regular reports

They will use detailed performance information to inform your plan and track the performance of your scheme, and they will regularly share this information in clear, comprehensive reports.


Your international travel is an investment in the future of your company. They healthcare packages can help you get the most out of your investment by supporting your employees to stay healthy and getting them back to their best work after illness faster. The anti-fraud team and cost containment system will also help ensure that your package stays at a good value for money – without compromising the treatment of your employees.

And to help you prove the value of your package to your business, they will share performance insights, introduce your key stakeholders, and help you engage your employees.

Leave a Comment

Click to Hide Advanced Floating Content